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Honor Student
AnimalCO
Posts: 2
Member Since: ‎04-20-2012
Message 1 of 11 (2,279 Views)

HP Officejet 6500 E710n-z Print Issue

I have a HP Officejet 6500 E710n-z that is about a year old.  It has stopped printing in black ink.  I replaced the black ink cartridge,  cleaned the print heads, restarted the printer, and it still will not print black ink.  Please advise.

Regents Professor
8lives
Posts: 5,264
Member Since: ‎12-02-2008
Message 2 of 11 (2,266 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Hi, is the 6500 still under warranty?

If yes, contact HP at http://www8.hp.com/us/en/contact-hp/contact.html for the USA.

If no, post back.



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Honor Student
AnimalCO
Posts: 2
Member Since: ‎04-20-2012
Message 3 of 11 (2,262 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Yes, we're digging out receipts and such to take it back.  It was bought at Best Buy with their added warranty, so taking it back there.

Student
1940JuneBug
Posts: 1
Member Since: ‎05-10-2012
Message 4 of 11 (2,200 Views)

Re: HP Officejet 6500 E710n-z Print Issue

I have the above printer, and it is printing very faintly on plain paper, prints better on photopaper. I do change the setting for the type of paper. The ink cartridges are good, accordiing to the printer.

What can I try?  1940JuneBug

Regents Professor
8lives
Posts: 5,264
Member Since: ‎12-02-2008
Message 5 of 11 (2,191 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Hi 1040JuneBug, take a look at this HP link on print quality issues.



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Honor Student
txlauren
Posts: 2
Member Since: ‎01-08-2013
Message 6 of 11 (1,706 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Greetings. I am having the same issue with my OfficeJet 6500 E710n-z. After updating the software to the eprint capability, the printer no longer prints with black. The printer is less than a year old.

 

I have restarted computer, printer, uninstalled and reinstalled drivers, and unplugged USB and power cable. I also have cleaned and verified that the cartridge is full - it reads as such in the menu.

 

Please advise,

txlauren

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 7 of 11 (1,702 Views)

HP Officejet 6500 E710n-z Print Issue

[ Edited ]

@txlauren
I would take a look at the document below it describes some troubleshooting steps to follow.

Print Quality document.

Let me know how it goes.

Regents Professor
8lives
Posts: 5,264
Member Since: ‎12-02-2008
Message 8 of 11 (1,696 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Hi txlauren, try another black cartridge.

If that also fails to print black then you have a clogged or damaged printhead.

Try cleaning the printhead. (step four in the trouble shooting page).



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Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
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Honor Student
txlauren
Posts: 2
Member Since: ‎01-08-2013
Message 9 of 11 (1,693 Views)

Re: HP Officejet 6500 E710n-z Print Issue

The second round of cleaning the printhead appears to have done it! Thank you!

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 10 of 11 (1,691 Views)

HP Officejet 6500 E710n-z Print Issue

@txlauren
Great glad its working!
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