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Honor Student
Posts: 2
Member Since: ‎04-20-2012
Message 1 of 11 (2,652 Views)

HP Officejet 6500 E710n-z Print Issue

I have a HP Officejet 6500 E710n-z that is about a year old.  It has stopped printing in black ink.  I replaced the black ink cartridge,  cleaned the print heads, restarted the printer, and it still will not print black ink.  Please advise.

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Regents Professor
Posts: 5,592
Member Since: ‎12-02-2008
Message 2 of 11 (2,639 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Hi, is the 6500 still under warranty?

If yes, contact HP at http://www8.hp.com/us/en/contact-hp/contact.html for the USA.

If no, post back.



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Honor Student
Posts: 2
Member Since: ‎04-20-2012
Message 3 of 11 (2,635 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Yes, we're digging out receipts and such to take it back.  It was bought at Best Buy with their added warranty, so taking it back there.

Student
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Member Since: ‎05-10-2012
Message 4 of 11 (2,573 Views)

Re: HP Officejet 6500 E710n-z Print Issue

I have the above printer, and it is printing very faintly on plain paper, prints better on photopaper. I do change the setting for the type of paper. The ink cartridges are good, accordiing to the printer.

What can I try?  1940JuneBug

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Member Since: ‎12-02-2008
Message 5 of 11 (2,564 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Hi 1040JuneBug, take a look at this HP link on print quality issues.



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Honor Student
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Member Since: ‎01-08-2013
Message 6 of 11 (2,079 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Greetings. I am having the same issue with my OfficeJet 6500 E710n-z. After updating the software to the eprint capability, the printer no longer prints with black. The printer is less than a year old.

 

I have restarted computer, printer, uninstalled and reinstalled drivers, and unplugged USB and power cable. I also have cleaned and verified that the cartridge is full - it reads as such in the menu.

 

Please advise,

txlauren

Regents Professor
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Member Since: ‎01-11-2012
Message 7 of 11 (2,075 Views)

HP Officejet 6500 E710n-z Print Issue

[ Edited ]

@txlauren
I would take a look at the document below it describes some troubleshooting steps to follow.

Print Quality document.

Let me know how it goes.

Regents Professor
Posts: 5,592
Member Since: ‎12-02-2008
Message 8 of 11 (2,069 Views)

Re: HP Officejet 6500 E710n-z Print Issue

Hi txlauren, try another black cartridge.

If that also fails to print black then you have a clogged or damaged printhead.

Try cleaning the printhead. (step four in the trouble shooting page).



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Please mark the post that solves your issue as "Accept as Solution".
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Honor Student
Posts: 2
Member Since: ‎01-08-2013
Message 9 of 11 (2,066 Views)

Re: HP Officejet 6500 E710n-z Print Issue

The second round of cleaning the printhead appears to have done it! Thank you!

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Regents Professor
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Member Since: ‎01-11-2012
Message 10 of 11 (2,064 Views)

HP Officejet 6500 E710n-z Print Issue

@txlauren
Great glad its working!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation