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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2013 05:18 PM

HP Recommended

After properly replacing one of the print cartridges, I received the following error message:

"The printhead appears to be missing or damaged".

 

The yellow exclamation mark light continues to flash. Reinserting the cartridge has no effect.

5 REPLIES 5

‎02-21-2013 10:26 AM - last edited on ‎04-19-2016 12:39 PM by HP Administrator

HP Recommended

Hi,

Follow the steps listed below and check if that may help:

http://support.hp.com/us-en/document/c01661383

 

Shlomi



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‎12-09-2013 04:31 PM

HP Recommended
@tgordn wrote:

After properly replacing one of the print cartridges, I received the following error message:

"The printhead appears to be missing or damaged".

 

The yellow exclamation mark light continues to flash. Reinserting the cartridge has no effect.

 

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‎12-09-2013 04:32 PM

HP Recommended

Subject as above.  The exclamation point in yellow keeps blinking.

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‎12-11-2013 01:34 PM - last edited on ‎02-24-2017 12:57 PM by HP Administrator

HP Recommended

Hi 5440ks,

 

I understand you're having an issue with your Officejet 6500. I am sorry to hear this has been happening but will do my best to help you.

 

Before I make any other suggestions, have you followed the steps in ShlomiL's post just above? Those steps should help resolve your issue.

 

Also it's best to make sure that your printer is plugged directly to a wall outlet to ensure your printer is getting enough power to function properly.

 

Hope this helps, have a great day!


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
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‎03-12-2015 08:56 AM

HP Recommended
Having same issue with this model. Finally got around to begin using this printer. Can't get cartridges to click in, only the black xl clicks in it seat.
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