10-12-2012 10:14 AM
My computer - Toshiba Laptop - will not recognize my new HP Officejet 6700 as the default printer - it prints word documents fine but others it will not allow me to select the correct printer to print - the dropdown box to select the default printer does not list my printer and in the printers window it will not let me select the 6700 as the default although the 6700 is listed.
Solved! Go to Solution.
10-17-2012 05:27 PM
How is the printer connected to the computer?
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.
Let me know what errors you receive?
10-22-2012 08:09 PM
I am using Windows Vista (32 bit) and the printer is wireless - which seems to work fine (Faxing, scanning, printing from Word). I will try the link you posted and see if it can diagnose the problem. Thank you
10-22-2012 08:18 PM
I ran the utility, it still is recognizing my old (unistalled) printer as the default. When I click "make this your default printer" at the appropriate time, nothing happens. Test page prints fine.
10-24-2012 04:39 PM
10-24-2012 05:58 PM
I deleted that printer already. In fact, I (after working a long time on this problem) searched files and folders and deleted EVERY HP file I had. Then I reistalled the HP 6700. That didn't fix the problem either. I still cannot select a default printer...not the 6700 or anything else (there are a couple of other unused, unknown printer icons...Broderbund PDF converter, Microsoft XPS document writer).
10-24-2012 06:22 PM
10-24-2012 08:26 PM
Not sure how to unistall the Broderbund one...can you instruct?I ran the Microsoft Fix it and it did not seem to do anything...when it got to the place at the end where it sends the results, I kept getting an error message and retry or cancel. After several attempts, I just hit cancel.
10-25-2012 10:41 AM
10-25-2012 10:00 PM
Since I cannot make any of the devices a "default" one, I don't think unistalling the Broderbund PDF converter will accomplish anything except I'll lose my Print Shop program that I use fairly often. It's an older card/poster making program. I am not even going to consider reformatting my OS. I would probably end up having to purchase a new computer if I tried that. I don't have another device (a printer) to try to install it and see if it would allow it to be the default. Seems like any option at this point is not an easy one.