09-05-2012 05:54 PM
Print is not centered on the page. large left margin and letters missing on right side of page. The exact same txt printed on a different printer is perfectly centered. This printer is networked with 3 different computers and this printer prints off-center no matter what the source.
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09-07-2012 07:17 PM
In Solution Six of the document linked below, it tells you how to print a diagnostic page. Does the diagnostic page come out with the same distortion?
10-18-2012 05:20 PM
What OS are you using?
How is the printer connected to the computer?
10-20-2012 05:23 AM
Operating System Windows 7 -64 bit
Connected by usb cord.
I was on th phone for over an hour with a tech support man, cleaning and aligning print heads,
starting and stopping, plugging and unplugging, installing newest software, etc. etc. I finally
had to stop to go to the Doctor. It is still doing it. There is no paper jam anywhere, what prints
prints ok- it's just way over to the right. What I'd like to do is just swap it out for another one.
It's very frustrating.
10-22-2012 11:39 AM - edited 10-22-2012 11:39 AM
@GinnyGH, have you always had this issue with the printer? While you were on the phone did they walk you through updating the firmware for your printer? Sometimes issues like this are resolved through firmware updates by HP.
Check out the download on this website and see if that helps.
Let me know how it goes!
10-22-2012 12:50 PM
No, It printed perfectly up until a couple of weeks ago. Then, all of a sudden,
everything was coming out with a two inch or more left margin, all right orientated,
no matter what I set the margins for.
I went through all the diagnostics stuff with HP on the phone, alligning cartridges,
print tests, cleaning print heads, downloading most recent software, etc., etc.
Your last response gave me a download url, but it didn't work. Came up with
an invalid url address message. Could you re-send it?
10-22-2012 12:58 PM
So sorry Ginny! Go to our website www.hp.com/go/support, select the green box on the left hand side of the page, and search for your printer model (in this case an Officejet Pro 8100).
This will take you to a page to select your operating system, and then below there will be links for various dowloads related to your printer for your OS. Sect the plus mark next to "Firmware" and click the link to be taken to the download page.
Download and run the file.
Let me know how this goes!
10-22-2012 01:57 PM
I went to the website you recommended, and found a thing on "paper-feed".
It got me thinking about the ink cartridges, and whether there could possibly be
something wrong there. I opened the printer, and way over to the right of them
(when looking from the front) was a piece of paper jammed, that I never noticed
before. I removed it, started again, and voila !! My problem is solved.
Thanks so much for your concern and help!