HP Officejet Pro 8500 won't print black. (1781 Views)
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Student
Melvanoate
Posts: 1
Registered: ‎04-10-2013
Message 1 of 2 (1,781 Views)

HP Officejet Pro 8500 won't print black.

I thought the problem was with the black ink so I changed all the inks but the printer won't print black, just color.

Regents Professor
Rudy1906
Posts: 4,893
Registered: ‎10-11-2012
Message 2 of 2 (1,769 Views)

Re: HP Officejet Pro 8500 won't print black.

Sorry that you are having a problem printing black on printouts. It may be your print heads. Sometimes when they get dirty and need cleaning it can cause this issue. It could have also went bad. 

 

Here is a link that may assist you with this problem. 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&lc...

 

Let me know if this helps, thanks.

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