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Honor Student
CPGJO
Posts: 3
Member Since: ‎07-02-2012
Message 1 of 13 (4,769 Views)

HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 2 of 13 (4,758 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Hi CPGJO,

 

I'd like to help, what model number is your printer (A909a, A909b, A910g, A910n, etc)?

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Honor Student
SJU87
Posts: 2
Member Since: ‎07-10-2012
Message 3 of 13 (4,743 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

I'm having the same problem. Yellow ink doesn't print. Tried two brand new HP cartridges.  Model number is a909g.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 4 of 13 (4,738 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...

 

Let me know if it helps or not.

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Student
acea911
Posts: 1
Member Since: ‎04-04-2011
Message 5 of 13 (4,540 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

I'm having the same problem. Yellow won't print. I have no lines throught the color samples when I print the diagnostic page. All the other colors print fine.

Honor Student
CPGJO
Posts: 3
Member Since: ‎07-02-2012
Message 6 of 13 (4,530 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

A909a

Honor Student
gmelton48
Posts: 3
Member Since: ‎10-04-2013
Message 7 of 13 (2,610 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

[ Edited ]

I had this problem. Installed a black/yellow printhead. Corrected the problem. Easy to install. Follow HP online directions.

Top Student
Nort504
Posts: 5
Member Since: ‎12-29-2013
Message 8 of 13 (2,069 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

does not help yellow not working

Honor Student
texassig26
Posts: 2
Member Since: ‎04-13-2013
Message 9 of 13 (1,022 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Try aligning the print heads?

Honor Student
gmelton48
Posts: 3
Member Since: ‎10-04-2013
Message 10 of 13 (1,015 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

if realigning the printheads does not resolve the issue, you will need to replace the printhead for the color that is not printing.

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