HP Officejet Pro 8500A Plus printing problems. (2380 Views)
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HP
Mrstenter
Posts: 3,669
Registered: ‎09-02-2013
Message 41 of 46 (162 Views)

Re: HP Officejet Pro 8500A Plus printing problems.

Hey Willem61,

 

I will forward this to the appropriate department to address your concern of the Extended warranty. They will contact you.

 

Sorry for the miscommunication.

 

Thanks

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Mrs.Tenter
I work on behalf of HP
Honor Student
Vickie4044
Posts: 3
Registered: ‎10-21-2013
Message 42 of 46 (152 Views)

Re: HP Officejet Pro 8500A Plus printing problems.

Unfortunately, no.  I have a Mac OSX, and when I go into printer settings, the only one that seems appropriate to find the information you note is the utility file.  When I click on the utility file, it just spins and spins without opening.  I have updated to HP 8.1, the most recent.  I have also tried to open the webpage, hpfebb95.local., and all I get is a spin, spin.  I cannot even get into the options/settings/utility page to correct the problem I have.

Honor Student
Vickie4044
Posts: 3
Registered: ‎10-21-2013
Message 43 of 46 (148 Views)

Re: HP Officejet Pro 8500A Plus printing problems.

I installed the newest update print driver (found on HP website) and all went well until I got to setup.  It has been churning for hours -- nothing.  Same goes when I try to open printer utility.  Spin, spin, nothing.  Exact same thing for the local webpage.

 

I can print from my computer to the printer.  I cannot print from any iPhone or iPad devices to my printer (says I need airprint). 

 

I have OSX 8.1 -- but I got the update for that operating system.

 

Any suggestions?

HP
Mrstenter
Posts: 3,669
Registered: ‎09-02-2013
Message 44 of 46 (130 Views)

Re: HP Officejet Pro 8500A Plus printing problems.

Hey Vickie4044,

 

I was just wondering what happens when you Print Network Configuration.

 

Follow these steps to find the printer IP address and then install using that IP address.
Step one: Find the printer IP address on the Network Configuration Page
Use the following steps to print a test page from the printer control panel.
  1. Touch the Right Arrow icon, and then touch Network .
  2. Touch Wireless , and then touch Wireless Network Test . The printer prints a test page.
I need to know what is the Ip address.
 
Thanks

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Top Student
Willem61
Posts: 5
Registered: ‎10-17-2013
Message 45 of 46 (114 Views)

Re: HP Officejet Pro 8500A Plus printing problems.

Hey Mrstenter,

 

I've been waiting for HP to contact me, however without any luck.

I give up. 

 

Don't think I'll buy HP anymore.

 

Willem61

HP
Mrstenter
Posts: 3,669
Registered: ‎09-02-2013
Message 46 of 46 (104 Views)

Re: HP Officejet Pro 8500A Plus printing problems.

Hi Willem61,

 

I am so sorry that someone did not contact you.

Could you please Call 1-800-474-6836 and request a supervisor. The will forward to the correct people right away.

 

Again I do apologize for the inconvenience.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
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