10-25-2013 12:24 PM
I will forward this to the appropriate department to address your concern of the Extended warranty. They will contact you.
Sorry for the miscommunication.
10-27-2013 01:29 PM
Unfortunately, no. I have a Mac OSX, and when I go into printer settings, the only one that seems appropriate to find the information you note is the utility file. When I click on the utility file, it just spins and spins without opening. I have updated to HP 8.1, the most recent. I have also tried to open the webpage, hpfebb95.local., and all I get is a spin, spin. I cannot even get into the options/settings/utility page to correct the problem I have.
10-27-2013 08:02 PM
I installed the newest update print driver (found on HP website) and all went well until I got to setup. It has been churning for hours -- nothing. Same goes when I try to open printer utility. Spin, spin, nothing. Exact same thing for the local webpage.
I can print from my computer to the printer. I cannot print from any iPhone or iPad devices to my printer (says I need airprint).
I have OSX 8.1 -- but I got the update for that operating system.
10-29-2013 08:57 AM
I was just wondering what happens when you Print Network Configuration.
Step one: Find the printer IP address on the Network Configuration Page
Touch the Right Arrow icon, and then touch Network .
Touch Wireless , and then touch Wireless Network Test . The printer prints a test page.
11-08-2013 08:14 AM
I am so sorry that someone did not contact you.
Could you please Call 1-800-474-6836 and request a supervisor. The will forward to the correct people right away.
Again I do apologize for the inconvenience.
07-28-2014 04:00 PM - edited 07-28-2014 04:03 PM
i have an hp officejet pro 8500a plus. when i attempt to send a print to it the display shows ithat it is printing but nothing happens. This also happens when attempting to scan a document. The only way I can resolve the issue is to turn the printer off and then on again and it then prints straight away for a short while before getting the same problem. Any help would be appreciated..
I was disappointed that there was no solution other than replacing the unit, as I am experinceing the same problems and my unit is not under warranty. Any help is appreciated.
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