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joyabbott
Posts: 1
Member Since: ‎07-05-2012
Message 1 of 2 (646 Views)

HP Officejet Pro 8500A not printing after going idle

This printer is fine when I print a document immediately after switching on the printer, but if it has gone idle, will not print without switching off and back on again.

 

Running Windows 7, no recent changes made to system.

 

No software updates required.

 

Any ideas?

Distinguished Professor
HardBeatZ
Posts: 3,551
Member Since: ‎05-31-2012
Message 2 of 2 (628 Views)

Re: HP Officejet Pro 8500A not printing after going idle

Hello joyabbott,

 

What model 8500a are you using? There are several models and they each had a firmware update about a year ago. Each of the firmware versions are listed below so you can just pick the model you are using.

HP Officejet Pro Firmware - A910g/A910n

HP Officejet Pro Firmware - A910a

 

In the section where it details what the update addresses it lists

"9. Improve the printer responsiveness in Power saving mode"

 

There also seems to be a few fixes that others have found in this forum thread

hp 8500a plus gets stuck when printing after idle state on wireless or ethernet

 

Let me know if you already have the latest firmware. Also information such as if the problem first started happening after the black ink (as discussed in the forum thread) was replaced may be helfpul.

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