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Top Student
R-H-M
Posts: 5
Member Since: ‎11-08-2013
Message 1 of 4 (4,601 Views)

HP Officejet Pro 8600 keeps showing as offline.

My HP officejet Pro 8600 is connected to my network, It shows up when I access Scan Doctor but keeps showing up offline. My operating system is Windows 7 premium and I have Internet Explorer 11 installed. The printer was working fine but has now stopped printing. Can you please help me sort this problem out? I also have Norton 360 Security installed , could this be a problem with the firewall configeration? if so how do I sort this out?

Grad Student
Norton_Support
Posts: 274
Member Since: ‎10-01-2013
Message 2 of 4 (4,589 Views)

Re: HP Officejet Pro 8600 keeps showing as offline.

Hello,

Did you try disabling(temporarily) the firewall from Norton? Can you check if the printer device shows up in the Network Security Map in Norton as a trusted device?

Thanks!
Harry
Norton Support
Top Student
R-H-M
Posts: 5
Member Since: ‎11-08-2013
Message 3 of 4 (4,577 Views)

Re: HP Officejet Pro 8600 keeps showing as offline.

Officejet is now working fine, Thank you Harry.
Honor Student
evarose
Posts: 2
Member Since: ‎02-15-2014
Message 4 of 4 (2,868 Views)

Re: HP Officejet Pro 8600 keeps showing as offline.

how do I fix the problem hp office jet pro8600 offline

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