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04-04-2012 08:36 AM
This issue is the same for Both WinXP Pro and Win7 32 bit Enterprise
When I try to print an Adobe Acrobat file as a SuperB poster (13"x19") the paper - either plain or photo - does not feed and the printer indicates a paper jam with the paper feed, paper jam and power lights flashing.Opening the Printer status window shows a paper jam.
The document in the print que will not clear and I can't print anything else without re-booting several times.
The Adobe print settings are for SuperB paper with Size Option set to "fit"
I have a direct USB connection from a HP Mini or a USB to Docking Station connection to a Dell Latitude E6410.
The behavior occurs on both computers.
This issue has only arisen recently. I have successfully printed to this size paper in the past with no problems.
BTW If I send a diagnostics print test to the printer with this size paper in the tray, it prints just fine!