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‎01-15-2014 02:27 PM

HP Recommended

HP Officejet Pro X476dw purchased June 2013.  windows xp operating system.

Printer Not working.  When given a print "order", via computer or copy button on printer, Gives me error message:  Printer failure.  There is a problem with the printer or ink system.  Error code 0xc6fd0213.

Sometimes spits out a blank piece of paper.  

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2014 02:30 AM

HP Recommended

Hi folks, as @Bryan_P has stated - please contact HP Phone Support about this error message. Phone no.s are listed below....

 

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

 

 

Can you please post back to let us know how you get on?

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27

View solution in original post

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15 REPLIES 15

‎01-18-2014 11:23 AM

HP Recommended

Have the same printer.  Won't print, code is 0xc6fd0003, similar to yours.  Called customer suppourt, supposed to be 24/7.  Talked to 3 different peiople and then sent to the right unit which said they were closed on weekends.

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‎01-19-2014 11:53 AM

HP Recommended

has anyone found a   fix for error code: 0cx6fd0213  ??? been on website for an hour and a  half with no  success!!!

1 person found this reply helpful
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‎01-21-2014 12:29 PM

HP Recommended

The fix for me (original poster) was to wait a week until it magically started working again today.  So I advise to learn magic.

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‎01-23-2014 05:20 PM

HP Recommended

Now it doesn't work again today.   Arggggg!

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‎01-27-2014 11:54 PM - edited ‎01-28-2014 01:06 AM

HP Recommended

Hi ARH47, sam2163 and DocFlinch,

 

I would like to suggest you to contact HP for this printer or ink system error to service the product.

 

If you need help determining your product’s warranty status, you may check your warranty information via this link.

 

Hope this help.

*I am an HP employee.I am speaking for myself and not for HP*
** Please click "Accept as Solution" if it solved your problem, so others can find it **
***Give Kudos to say "Thanks" by clicking on the thumbs up button under my name***
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‎01-28-2014 02:30 AM

HP Recommended

Hi folks, as @Bryan_P has stated - please contact HP Phone Support about this error message. Phone no.s are listed below....

 

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

 

 

Can you please post back to let us know how you get on?

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎04-09-2014 12:26 PM

HP Recommended

We did get thru to HP on the phone and they sent us a new replacement printer.

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‎06-06-2014 02:52 AM

HP Recommended

@ARH47 

 

Glad to hear you got a replacement

🙂

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎07-28-2014 01:28 PM

HP Recommended

If you are having this issue, please contact HP Customer Care at 1-800-334-5144 and they will be able to help. 

HP Product Expert for the Officejet Pro X and PageWide Pro Series.
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