HP Officejet j3680 All-in-One printer. (222 Views)
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Honor Student
HBRDLVR
Posts: 4
Member Since: ‎11-30-2012
Message 1 of 9 (222 Views)

HP Officejet j3680 All-in-One printer.

Recently when clicking on PRINT from any source the FAX setup form appears. Can't print. Unable to find solution. Troubleshooter can't find any problem. Need advice.

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 9 (213 Views)

HP Officejet j3680 All-in-One printer.

Go to Devices and Printers
1. Right Click on the printer
2. Choose the Officejet j3680 as the Default printer

Have you tried to uninstall and re-install the software?
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Honor Student
HBRDLVR
Posts: 4
Member Since: ‎11-30-2012
Message 3 of 9 (208 Views)

Re: HP Officejet j3680 All-in-One printer.

Appreciate reply. Tried everything except un-and re- installing because I lost the DVD at time of setting up printer. Had advisor get download from HP. Can you tell me how I can download again?

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 4 of 9 (204 Views)

HP Officejet j3680 All-in-One printer.

No problem at all. Here is a link that will assist you with the download.
1. Choose Software and Drivers
2. Type printer name
3. Choose Operating System
4. Choose FULL FEATURE SOFTWARE

http://goo.gl/BVOOg
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Honor Student
HBRDLVR
Posts: 4
Member Since: ‎11-30-2012
Message 5 of 9 (201 Views)

Re: HP Officejet j3680 All-in-One printer.

Thanks again. 

 

One more: must I uninstall existing software first or will that be overwritten by the  new software download.

 

 

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 6 of 9 (198 Views)

HP Officejet j3680 All-in-One printer.

Yes, uninstall the existing software, and then re-install. If you try to overwrite the current software, it can cause issues with the printing, and reading doubles.
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Honor Student
HBRDLVR
Posts: 4
Member Since: ‎11-30-2012
Message 7 of 9 (191 Views)

Re: HP Officejet j3680 All-in-One printer.

Sorry to have to hit on you again, but after uninstalling and reinstalling printer won't print. Just collects stuff in que. Last one in the window indicates printing but it ain't so! Trouble shooter, etc., can't find any problems.

 

What can I do to make it work?

 

Walt

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 8 of 9 (184 Views)

HP Officejet j3680 All-in-One printer.

That is know problem at all, I will be gladly to assist you when help is needed. Go to the printer queue.
1. Click on PRINTER (top left hand corner)
2. See what has a check mark
3. The only thing that should be checked is DEFAULT
4. Uncheck PAUSED PRINTING or OFFLINE (if checked)

Another suggestion would be to Run the Print and Scan Doctor. Here is a link that will assist you with that.
http://goo.gl/u3jDE
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
Student
lovestoshop
Posts: 1
Member Since: ‎08-24-2013
Message 9 of 9 (87 Views)

Re: HP Officejet j3680 All-in-One printer.

my printer quit printing. i uninstalled it & reinstalled it but it still wont print. i cancel pages all the time, does that have anything to do with it?

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