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Honor Student
James1851
Posts: 2
Member Since: ‎12-10-2013
Message 1 of 3 (104 Views)

HP PSC 1507 error message : ink cartridge is stuck

HP PSC 1507 error message : "ink cartridge is stuck; turn printer off, free cartridge, turn printer on."

 

Before and after doing this, I can see the cartridge holder moving back and forth, but I get this error anyway.

 

Any tips on repair, cleaning etc.?

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Mugu
Posts: 144
Member Since: ‎09-16-2011
Message 2 of 3 (93 Views)

Re: HP PSC 1507 error message : ink cartridge is stuck

HI

 

Since you have issue with cartridge stuck , please try the troubleshooting in the below document

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00439215&tmp_task=solveCategory&cc=us&dlc=en&la...

 

Please revert if the issue exists

 

Regards

Mugu

 

I am an HP employee
However the post are my own.

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Honor Student
James1851
Posts: 2
Member Since: ‎12-10-2013
Message 3 of 3 (87 Views)

Re: HP PSC 1507 error message : ink cartridge is stuck

Thanks for replying, mugu.  I have tried this, but I still get the "ink cartridge cannot move" error, even though I can see the cartridge carriage moving back and forth when the front door is open.

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