Question
Reply
 
Student
Penn13
Posts: 1
Member Since: ‎05-14-2012
Message 1 of 37 (13,984 Views)
Accepted Solution

HP Photosmart 5510 will not print.

Black in will not print!!!! Ugh!!!! Brand new black cartridge with low levels on the colors.  Have gone through all the normal procedures to clean print heads, align printer, take ink out and put back in......  Colors will print on these pages but not the black.  Yes, HP cartridge not a knock off. Help!!

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 37 (13,971 Views)

Re: HP Photosmart 5510 will not print.

This document may shed some light here:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02914910&tmp_task=solveCategory&cc=us&dlc=en&la...

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 3 of 37 (13,829 Views)

Re: HP Photosmart 5510 will not print.


Penn13 wrote:

Black in will not print!!!! Ugh!!!! Brand new black cartridge with low levels on the colors.  Have gone through all the normal procedures to clean print heads, align printer, take ink out and put back in......  Colors will print on these pages but not the black.  Yes, HP cartridge not a knock off. Help!!


Hi Penn13, did the document 007 send on solve the issue, or are you still having a problem with Black not printing?

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 4 of 37 (13,786 Views)

Re: HP Photosmart 5510 will not print.

Hi Penn13, are you still seeing this issue?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Glen_N
Posts: 3
Member Since: ‎09-22-2012
Message 5 of 37 (13,405 Views)

Re: HP Photosmart 5510 will not print.

Has anyone found a solution to this problem. The website posted above isn't helpful.

 

 

I just replaced black and cyan ink. The black cartridge was replaced twice on the chance that one was defective. Still no luck. Test page shows no black. Alignment page shows no black. Printing from computer shows no black. Copy with any of three modes gives no black. Lot's of blank pages.

 

Printer is 2 weeks out of warranty.

Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 6 of 37 (12,917 Views)

Re: HP Photosmart 5510 will not print.

Hi Glen_N

Have you tried running a couple of printhead cleans and checking that the cartridges are vented properly?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 7 of 37 (12,915 Views)

Re: HP Photosmart 5510 will not print.


Penn13 wrote:

Black in will not print!!!! Ugh!!!! Brand new black cartridge with low levels on the colors.  Have gone through all the normal procedures to clean print heads, align printer, take ink out and put back in......  Colors will print on these pages but not the black.  Yes, HP cartridge not a knock off. Help!!


Hi Penn13, is this issue with Black not printing now resolved?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Glen_N
Posts: 3
Member Since: ‎09-22-2012
Message 8 of 37 (12,914 Views)

Re: HP Photosmart 5510 will not print.

Yes. I had a technician at best buy look. They ran an additional cleaning sequence, that is apparently accessed by holding the button longer or something like that. It printed a tiny little mark of black but then stopped again.

Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 9 of 37 (12,906 Views)

Re: HP Photosmart 5510 will not print.

Try running the printhead clean a couple more times to see if it improves. You've already checked the cartridge is vented properly, right?

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c02914910

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
bogazici
Posts: 2
Member Since: ‎03-01-2013
Message 10 of 37 (12,028 Views)

Re: HP Photosmart 5510 will not print.

Have you found a solution? I am facing exactly the same problem. Thx.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation