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Honor Student
Suhbat
Posts: 2
Member Since: ‎06-28-2013
Message 1 of 4 (950 Views)
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HP Photosmart 7520 printhead error

So I bought a HP Photosmart 7520 about 3 or so months ago and about 2 weeks ago I got an error saying that there is a print cartridge error. I could get out of it and print fine but it progressively got worse until whenever I turn the printer on it says that there is a printhead error and it wont budge from there. It will connects to the wifi network because the blue light turns solid and makes the noise, but I cant seem to get rid to the error message. HELP! I contacted HP and they said that there was no printer problem and rather that it was  a problem with my computer and I had to get it fixed. Now getting it fixed will cost me more than it will take me to buy a new printer. I mean I've bought an older photosmart and that didn't break due to software glitching butbecause it fell of my desk.

 

TO fix it I was considering reinstalling windows and going through the trouble of installing everything again or should I change my SSID for my wireless network. Will that do me any good?

 

I really need help and I dont want to have to buy a new printer, I'vehad decent luck with HP products but after 2 months, its pretty sad. I really might switch over to cannon, but I did like the nifty things this printer could do.

Distinguished Professor
VisionAiry
Posts: 3,123
Member Since: ‎02-15-2013
Message 2 of 4 (914 Views)

Re: HP Photosmart 7520 printhead error

I will glaldy do my best to assist you with the printhead problem but if your printer is in warranty I STRONGLY suggest getting a second opinion.  In all of my time here and experience, including college, and the military, the printhead performance has nothing to do with your computer.  To test this further, you could remove all cords but the power cord and do a stand-alone copy and you would not be able to with that error message. So, no do not do the above suggestions please.  Try my link below instead.

 

--'Missing or Failed Printhead' Message Displays on the Control Panel--

 

I am really sorry to hear about your experience.  This is clearly a problem with the printhead and is covered in your warranty.  Call back in to HP technical support.  If you decide you do not want to call however, I understand, and therefore, try the steps or at least confirm you have done these steps outlined in my above document and I will offer a few more suggestions.


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Honor Student
Suhbat
Posts: 2
Member Since: ‎06-28-2013
Message 3 of 4 (901 Views)

Re: HP Photosmart 7520 printhead error

I already followed the HP steps on cleaning the printhead, and no dice, still the same message.
Distinguished Professor
VisionAiry
Posts: 3,123
Member Since: ‎02-15-2013
Message 4 of 4 (899 Views)

Re: HP Photosmart 7520 printhead error

I do not recommend using any non-conventional steps to clean the printhead because then you would not be eligible for a replacement if you are still in warranty.  I will offer this link as a last-resort but it may not actually fix the problem you are having: "black ink not working."


I think if you call into Tech Support at a different time during the day, you will have better luck at reaching a real professional. If not, let me know and I will send you a link on where to buy a new printhead for this printer. The link in my previous post includes the same steps a phone agent will have to follow to confirm a replacement so do be aware you may have to repeat those steps.

 

Are you in warranty still?


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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