HP Support Forums
Join in the conversation.
08-31-2013 11:52 AM
I just replaced all of the ink cartridges and when printing the ink level status the black ink 564XL does ont show status or shows blank. All the other colors show full. I teid putting the original cartridge and a different replacement cartridge but still the printer will not copy or print from a Word or PDF document's black color.
With WORD documents I can change the font color to Blue and are able to print the document in blue. However when I switch the font back to Black the page does not print. I can try to be OK with printing Word documents in blue. However I cannot change the font colors to blue in PDF documents.
Has anyone seen this before and/or know what's required to resolve this?
Thanks in advance.
08-31-2013 12:38 PM
Thanks again for your help.
09-01-2013 09:29 AM - edited 09-01-2013 12:17 PM
I have been fighting the "black ink won't print" problem for a couple of years nowon my HP Officejet 6500. Think it's basically the same design as the 7525. Different fixes have worked at diff. times for me.
I've been able to get it to work several times by using the "clean the printheads" fix in the HP Solution Center.
When that didn't work, I've dry cleaned the printhead:
If that didn't work I've completely taken the printhead out and soaked it in warm water, dried and reinstalled it.
Yesterday, the problem came up again - usual fixes didn't work, thought maybe was just low on ink. Nope. $38 new XL ink cartridge - didn't fix it. Called HP tech support today... I was told it's because the printhead needs to be replaced.. this is the part that holds the ink cartridges that I have been manually cleaning. Tech said it needs to be replaced, like tires on a car need to be replaced. Said it would be approx. $68.
Seems maybe I've babied it for as long as possible. Time to make a change. Good luck!
09-01-2013 09:32 AM
And - I tried to "clean the print heads" too - just in case that might work. Nope. Just wasted a bunch of colored ink. Have always liked HP printers, but I think I'm done.
12-03-2013 05:40 PM
Three weeks ago I bought a HP 7525 at Cosco. It never worked as it should. Installing was easy and tests came out well, but after two weeks of work, the printer will start printing color images (no photos) in very bad quality. I changed some cartridges, to no avail. It is just frustraiting and impossible to fix. I never had this kind of problems with HP printers, but I'm very dissapointed now. In addition, the menu seems to be too oriented to market you things in a very annoying way, which shows how much rispect HP has for its customers..
I need to try now other brands.