HP Photosmart C310 does not print black, even with new cartridge (15205 Views)
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dcphill
Posts: 6
Member Since: ‎08-26-2012
Message 1 of 16 (15,205 Views)
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HP Photosmart C310 does not print black, even with new cartridge

Hp Photosmart C310 does not print black. Replaced cartridge and ran clean print head several times. Still nothing. Print head alignment fails. Printer does not turn off with on/off button. Recycled/rebooted by pulling plug ,count to ten and plug in again.

Nothing changes except on/off button works again.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 16 (15,193 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

The ink cartridge may be defective, or the printhead could have gone out.  First thing to try is replacing the ink cartridge, but there is no guarantee that will fix the problem.

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Tutor
dcphill
Posts: 6
Member Since: ‎08-26-2012
Message 3 of 16 (15,187 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

Swapped black ink cartridge, still no black print.

How do I access the black print head to clean or check out?

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Bob_Headrick
Posts: 14,998
Member Since: ‎11-17-2008
Message 4 of 16 (15,182 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

The steps in this post may help.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

<----   If my answer was helpful please click the "Thumbs Up" to say "Thank You".

        If your problem is solved please click the "Accept as Solution" button ---->

Tutor
dcphill
Posts: 6
Member Since: ‎08-26-2012
Message 5 of 16 (15,173 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

Removing and soaking the print head worked like a charm. Thanks for the directions for the removal and reinstallation.

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 6 of 16 (15,172 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

Glad you got it fixed.  :smileyhappy:  Just as a note to other users, submerging or immersing the printhead in any liquid, will void the warranty of the printhead, which is separate from the warranty of the printer.

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dcphill
Posts: 6
Member Since: ‎08-26-2012
Message 7 of 16 (15,168 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

everytime I click the KUDOS button I get a server error. Kudos anyway. Problem solved.

How do I mark this thread as "solution provided"?

Thanks anyway

dcphill

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Bob_Headrick
Posts: 14,998
Member Since: ‎11-17-2008
Message 8 of 16 (15,165 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

To give Kudo's click on the white star for the article you like.  You will need to be logged into the forum for this to work.

 

To mark a thread as solved you can click the "Accept as solution" button in the lower right of the answer that resolved your problem.

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

<----   If my answer was helpful please click the "Thumbs Up" to say "Thank You".

        If your problem is solved please click the "Accept as Solution" button ---->

Honor Student
holcombe
Posts: 2
Member Since: ‎04-05-2011
Message 9 of 16 (11,454 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

My C310 refuses to recognise that a photo black cartridge is installed although the cartridge has been installed for a few days and used sucessfully.  It is not short of ink.   Reinstalling the cartridge makes no difference.

Top Student
tjosal
Posts: 5
Member Since: ‎04-14-2011
Message 10 of 16 (10,462 Views)

Re: HP Photosmart C310 does not print black, even with new cartridge

Nothing suggested here worked for me, including the soak. Went from working just fine to ZERO BLACK.  All of a sudden.  Not the slightest hint of black. How is that possible??

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