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groundpounder
Posts: 14
Member Since: ‎01-04-2010
Message 1 of 8 (4,303 Views)

HP Photosmart Prem C410 series will not print black

 The old cartridge had ink left, but my pages hhad no black. I replaced with brand new cartridges, tried alignment, alignment failed multi times, went to default *#123 and had go thru iintialization all over agin, same results. Went in clean the print head sponge, and then took out all cartridges and put them back in several times,

I have tried to put it in BEST quality and print pages with black text only, text that is BOLD is very very faint like it is the photo black, no black ink at all, pages are blank. Printer has bene working great.

Any ideas?

Thanks

 

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Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 2 of 8 (4,271 Views)

Re: HP Photosmart Prem C410 series will not print black

[ Edited ]

Hi groundpounder,

 

I'd like to help.  Can you answer some questions?

  1. Is the Model # for your printer C410a, b, c, d or e?
  2. What are your ink levels for all cartridges (according to the printer)?
  3. Have you ran the Clean Cartridges utility under Tools on the printer?  I suggest that you run it up to three times.  Is there any change after doing this?
  4. Do the other colors print ok?
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Rich
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groundpounder
Posts: 14
Member Since: ‎01-04-2010
Message 3 of 8 (4,260 Views)

Re: HP Photosmart Prem C410 series will not print black

I'd like to help.  Can you answer some question?

  1. Is the Model # for your printer C410a, b, c, d or e?

  2. What are your ink levels for all cartridges (according to the printer)?

    almost full, both blacks are new

  3. Have you ran the Clean Cartridges utility under Tools on the printer?  I suggest that you run it up to three times.  Is there any change after doing this?

    Done it several times, even tried to print a black only doc for 40 pages, bith sides

  4. Do the other colors print ok?

    Yes!

A click on the Kudos star to the left is a quick "Thanks" for a helpful post.................................



I actually got it working, I took the Ink Carts out, took Acholol and Q-tips and clean the screen beneath each cart, as well as the cleaning sponge and area around the sponge, I took a razor blade and cleaned the Vents on each cart, put back in, let sit overnite and then ran an alignment and print and all is fine.


Thanks for your reply

 

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Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 4 of 8 (4,250 Views)

Re: HP Photosmart Prem C410 series will not print black

That's great news and I appreciate the update.  Let me know if I can do anything else to help you.  Have a good day !

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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pixiefinn
Posts: 1
Member Since: ‎08-27-2013
Message 5 of 8 (3,986 Views)

Re: HP Photosmart Prem C410 series will not print black

I have replaced all ink cartridges aligned about 4 times cleaned print heads at least 5 times,...but will not copy or print. Ink levels show fine excpet photo black. I have replaced 2 times since new levels do not show up, This worked perfectly all morning and then just stopped. Say failed align each time too.

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Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 6 of 8 (3,957 Views)

Re: HP Photosmart Prem C410 series will not print black

@Pixefinn-  I would first do a manual cleaning of the contacts on the cartridges as shown here in solution 3 of this document. Sometimes buildup on the cartridges and the contacts inside the printhead can keep it from performing properly and also cause the machine to produce false error messages. After you have done the manual cleaning and have reinstalled the cartridges, I would run the printhead cleaning utility again. 

 

 

If after you have completed that process, you find that you are still getting the error message, I would look at the document below.  It will address the error message that you mentioned in your post and provide troubleshooting steps to try in an attempt to clear it from the printer. 

 

Alignment Failed

I am a former employee of HP...
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Crafty1942
Posts: 1
Member Since: ‎06-03-2014
Message 7 of 8 (1,724 Views)

Re: HP Photosmart Prem C410 series will not print black

I tried all the suggestions with no improvement until I got the one about cleaning the cartridge and printer contacts with alcohol..  I didn't have alcohol, so I used NAIL POLISH REMOVER and IT WORKED!,

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groundpounder
Posts: 14
Member Since: ‎01-04-2010
Message 8 of 8 (1,713 Views)

Re: HP Photosmart Prem C410 series will not print black

Nail polish remover may be a little harsh for the plastic, I use Methanol Alcohol as it dries fast and is safer on the contacts than the the Isopropol Alcohol.
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