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varney7045
Posts: 1
Member Since: ‎06-28-2012
Message 1 of 2 (378 Views)

HP pavilion dv7 with HP deskjet 3052A - Printer makes computer crash.

My old printer crapped out so I bought a new Deskjet 3052A printer. Installed software off CD provided and tried out the printer and it made my computer crash. Tried re-installing and same result. Thought maybe it was a faulty printer and took it back and exchanged it. Same results with new one. Tried dowloading drivers and installing that way and troubleshooting but cant get it to work. Laptop has more than the minimum requirements, its new and I haven't had any trouble with it until this printer. If anyone can help I would appreciate it. Thanks, Scott.

Professor
RobertoR
Posts: 2,242
Member Since: ‎11-22-2011
Message 2 of 2 (366 Views)

Re: HP pavilion dv7 with HP deskjet 3052A - Printer makes computer crash.

Hi there varney7045;

 

This is the main support page for your printer  bookmark to have it at your fingertips if you want to reference it in the future.

 

What operating system are you using?

 

If you are using win 7 run this tool http://www.hp.com/go/tools download and run  Win 7 install wizard.

Let me me know if you encounter any further issues I will do my best to help you.

 

Hope this helps!

RobertoR

 

You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! :smileyvery-happy:
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