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Honor Student
ShelbyLane
Posts: 2
Member Since: ‎10-05-2012
Message 1 of 5 (255 Views)

HP printer offline issues

I cannot print to my HP C4100 series. The documents just pile  up in the queue and it says it's status is "offline" everything is connected properly and I've tried restarting the computer and printer, disconnecting and reconnecting, but nothing works. Please help

Honor Student
ShelbyLane
Posts: 2
Member Since: ‎10-05-2012
Message 2 of 5 (250 Views)

Re: HP printer offline issues

Well I solved the offline issue. Now it says it's ready and now when I print it says (in the print queue) "error printing" and never prints....now what?
Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 3 of 5 (217 Views)

HP printer offline issues

Which of the C4100 series printers do you have? What OS are you using? How is the printer connected to the computer? HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://goo.gl/3DAkq
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Student
pickysmith
Posts: 1
Member Since: ‎08-15-2013
Message 4 of 5 (144 Views)

Re: HP printer offline issues

My printer is "offline"""  my documents pile up in the queqe.........My wireless connection works

 

So frustrating....I have 5 hrs into problem shooting :smileymad: downloading "fixes"....still does not work

Distinguished Professor
VisionAiry
Posts: 3,131
Member Since: ‎02-15-2013
Message 5 of 5 (125 Views)

Re: HP printer offline issues

[ Edited ]

Sorry if you're getting frustrated with the documents stuck in the print queue.  I want to provide a link that discusses all of the basic steps to get your printer printing again.

 

--Can't Print?--

 

If you have done all of these steps already, I will be more than happy to help but I will need to know three very important things first before I can be of much assistance:

 

  1. What model of printer do you have?
  2. What is the operating system of your computer?
  3. How is the printer connected?

 


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