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kurtk
Posts: 1
Member Since: ‎07-06-2012
Message 1 of 2 (110 Views)

How do I remove the error message "To avoid damage, use the ON button to shut down the printer.

The printer's power was disconnected.  I plugged it back in and the above message is displayed on the printer's lower line and the error ex light is blinking. Then a paper jam message occurs.  I have perform all the suggested methods to clear the paper jam message.     

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Bob_Headrick
Posts: 16,096
Member Since: ‎11-17-2008
Message 2 of 2 (104 Views)

Re: How do I remove the error message "To avoid damage, use the ON button to shut down the prin

What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

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