07-06-2012 08:48 PM
The printer's power was disconnected. I plugged it back in and the above message is displayed on the printer's lower line and the error ex light is blinking. Then a paper jam message occurs. I have perform all the suggested methods to clear the paper jam message.
07-06-2012 09:10 PM
What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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