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02-25-2012 02:17 PM - edited 02-28-2012 01:43 PM
A print request is sent to a HP LaserJet 1300 printer directly connected -via parallel port cable, port DOT4_001- to my PC - Windows XP SP3- when the printer is not powered up. The print request fails. The printer is then powered up. That print request and any subsequent print request fail. Powering the printer down then up doesn't change the condition. Canceling all the print requests and reissuing a request still fails. The only way I've found to resolve this is, with the printer powered up, to power down then power up the PC. Then all outstanding print requests not previously canceled are honored, as well as all new ones.
Is there any way to unlock the print requests that doesn't require powering down/up the PC?
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02-29-2012 01:04 PM
The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
Hope this helps!
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02-29-2012 01:28 PM - edited 03-01-2012 07:36 AM
Daniel_L; I have followed your recommendation and posted this query in the Commercial LaserJet board. Thank you.
04-05-2012 03:55 PM
It's been over a month and no one has offered a solution, either here or in the Commercial LaserJet Board. Is this an unusual condition or have I not provided enough information?