06-09-2012 03:09 AM
This question was solved. View Solution.
06-21-2012 02:52 PM
Hope you are doing well and sorry the you are having this issue;
Because your printer is new is likely that it does include the latest firmware and drivers, but it does not guarantee it, If you don't mind you can verify here, this is the main support page for your printer, GO HERE Go to software and drivers download and select your operating system. You should also be able to check for an upgrade of the firmware of the printer in the same section.
Try this utility to see if it finds any errors GO HERE
Let me know the outcome I will do my best to help you.
Hope this helps!