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Student
Posts: 1
Member Since: ‎02-25-2014
Message 1 of 2 (340 Views)

I can PRINT, but can't SCAN. (And my printer still shows my old IP address...)

My computer (which is wirelessly connected to my printer) can PRINT to the printer but can't SCAN from it.

 

It says "scanner communication cannot be established..." etc. etc.

 

I recently moved and I notice that my Laserjet CM1415fnw still shows the IP address of my last apartment.  Perhaps I need to completely reset my printer to factory settings (and get rid of the old IP address)?

 

I really need to scan some stuff. Please help.  Thanks.

 

 

P.S> This thread has been moved from Laserjet to Multifunction and All-in-One. - Hp Forum Moderator

 

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PhD Student
Posts: 1,300
Member Since: ‎07-08-2011
Message 2 of 2 (295 Views)

Re: I can PRINT, but can't SCAN. (And my printer still shows my old IP address...)

You need to Cold Reset your 1415 to reset the networking information.  Once you are reset then allow the printer to establish new network information and re-run the network installation from the Full Software Solution.

 

HP LaserJet CM1415 Cold Reset:

/t5/Macintosh-Compatible-Products/CM1415fnw-Reset-to-factory-defaults/td-p/2355165#.Uw47LdJWGjI

 

 


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