I just installed my new deskjet 2542 and cannot print. (737 Views)
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Student
KCodere
Posts: 1
Registered: ‎10-13-2013
Message 1 of 4 (737 Views)

I just installed my new deskjet 2542 and cannot print.

I just installed my new deskjet 2542 can cannot print.  I currently have it connected with a USB.  I have uninstalled it and reinstalled it and I still cannot get it to print.  

Student
Nancy-G
Posts: 1
Registered: ‎11-06-2013
Message 2 of 4 (663 Views)

Re: I just installed my new deskjet 2542 and cannot print.

I am having the same issue. It will scan photographs fine, but will not print.

HP
Gemini02
Posts: 2,889
Registered: ‎09-03-2013
Message 3 of 4 (656 Views)

Re: I just installed my new deskjet 2542 and cannot print.

 

Hello

 

I understand you  are unable to print.

 

Here is a url to run the print and scan doctor to see if this will resolve your issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lang=en&lc=en&product=538...
 

Please provide the following information so I can assist you better.

Is your computer a notebook or desktop?

Did you use the cd or download the drivers?

What operating system are you using? (winxp, win7, win8, win8.1)

Just to clarify both of the posts the printer is connected by usb?

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
maximvdw
Posts: 4
Registered: ‎02-17-2014
Message 4 of 4 (226 Views)

Re: I just installed my new deskjet 2542 and cannot print.

I'm having the same problem with my printer.

 

I ran it past the HP doctor software and it says that it's a software problem.

I uninstalled the software en started all over again, but still no results..

 

When pushing the wireless button + black key, it says everythings installed and working perfectly.

 

Please help!

 

 

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