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Honor Student
kellinz
Posts: 2
Member Since: ‎04-29-2012
Message 1 of 6 (1,223 Views)

Ink System Failure 0xc19a0022

I have this error displaying on HP Photosmart C410a.  Have been through the online help to clean the printer heads and this has still not worked.  The next step indicated is to have it serviced.  When I go through the on screen options to input the serial number and  product number, neither of them are accepted.

 

What is my next option?  The printer is only 6 months old, purchased November 2011

 

Thanks

Distinguished Professor
jabzi
Posts: 2,860
Member Since: ‎04-11-2012
Message 2 of 6 (1,219 Views)

Re: Ink System Failure 0xc19a0022

Hello kellinz,

 

It seems to be an issue with either the Printhead or Printer iteself.

Please call HP Tech Support [US] 1-800-474-6836 for further support.

 

Regards,
Jabzi

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I work for HP

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Jabzi

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Honor Student
kellinz
Posts: 2
Member Since: ‎04-29-2012
Message 3 of 6 (1,217 Views)

Re: Ink System Failure 0xc19a0022

Thanks for that, I am in Australia, is there a contact number for here?

 

 

Distinguished Professor
jabzi
Posts: 2,860
Member Since: ‎04-11-2012
Message 4 of 6 (1,205 Views)

Re: Ink System Failure 0xc19a0022

Hello,

 

          tel no. 1300 721 147
          If dialling internationally: +61 3 8833 5000

          Monday - Friday - 9am - 5:30pm
          Saturday 10am - 4pm
          (excluding public holidays)

          ( English only - Support times are Local times )


 

Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
gesr
Posts: 1
Member Since: ‎10-31-2012
Message 5 of 6 (918 Views)

Re: Ink System Failure 0xc19a0022

I see you said you work for HP.  Then maybe you can tell me where does one get their printer fixed.  This ink system failure error is driving me crazy.  I did all the suggestions and still no go.  Calling does no good since my printer is out of warranty.  I keep getting sent to Tech Support even if I call parts.  I just want to get a new printer head.

Distinguished Professor
jabzi
Posts: 2,860
Member Since: ‎04-11-2012
Message 6 of 6 (911 Views)

Re: Ink System Failure 0xc19a0022

Hello gesr,

 

Iam afraid, as the Printhead is not available outside HP.

 

You may have to call HP TECH SUPPORT , and i am sure you'd find better options offered for your Out Of Warranty Printer.


Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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