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02-23-2012 04:49 AM
I have a J6480, all in one, that has worked well for years. Lately, I notice that if I select "Print In Grayscale" and select "Black/Gray Photo cartridge only" to save the color cartridge, the printer still prints it out in color? I have uninstalled the printer and reloaded the complete software package twice and it still does the same thing; prints in color when I don't want to. What can I try to resolve this issue. I have Windows Vista 32 bit. Have recently installed MS Office Pro 2010. Thanks, Wayne
07-25-2012 03:12 PM
We're certainly not getting much support from HP on this? You're the first person that responded to my request. I think it is actually the 2nd time I've posted the problem.