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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- LaserJet Printing
- LaserJet CP1025nw color - Attention Light on
Create an account on the HP Community to personalize your profile and ask a question
10-11-2012 11:07 PM
HP did contact me and replaced my broken printer with another. They covered all shipping costs. The new printer is "refurbished" as that is what is says on the box that it came in, however, I won't complain as long as it works. So far so good. Thank you.
10-25-2012 04:41 PM
If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form:
https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082
01-12-2013 06:57 AM
I am also having the same problem, have tried all of the suggestions, have tried customer service, twice! first time they told me to replace all of the ink, then after it still did not work and I called back, and had gotten all new ink, the tech guy spent over an hour getting it to work on one computer, and it still would not work on the other computer, and now this morning I am back to square one again with this stupid thing. I have tried all of the steps, the tech guy has tried all of the steps, considering how many people have had this problem, I would suggest to hp, that there is a problem with this printer!!!
when I was on the phone with the guy, he said I had 8 days left on my warranty and I should buy the extended warranty.. this is not cool, I want this fixed!! I should not have to pay more to have the product that I paid for work properly... He also said he would call me back, and didn't, and refused to give me a way to follow up with him. my original ticket was 806 293 3608, so dissapointed!!
07-31-2015 06:02 AM
The person who started this discussion had at least a year. I've had 3 and a half months and got the same lighing situation. After several attempts with the unplugging and plugging, the lights haven't changed. Three months!!!! I thought HP was better than this.
I am on my way to buy a new printer and I won't even LOOK at an HP machine. I can't afford to buy a new printer every three months. I am on the team working on upgrading the computers at the Animal Shelter where I volunteer. Make no mistake, you won't see any HPs there either!!!
Arbie
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