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Honor Student
Ag3ntSm1th
Posts: 2
Member Since: ‎05-01-2013
Message 1 of 8 (6,275 Views)

LaserJet Pro 400 M401n appears as off or offline

I have a LaserJet Pro 400 M401n connected to a PC running Windows 7. It has worked great for months, but earlier this week I turned on the computer & found that I couldn't print.

 

The printer appears in the Devices & Printers window, but it's greyed out. If I remove it & reinstall it it becomes available & works great all day. However, if I shut the computer down or reboot it the printer goes back offline. I've tried plugging it into a different USB port but it didn't solve the problem. Also, for some reason I can't delete, or configure,  the port in the printer settings, or add a new port for that matter. I get error messages saying either "selected port cannot be deleted. The request is not supported" or "An error occured during port cofiguration. This operation is not supported.

 

I'm really stumped on this one.. Does anyone have any ideas?

Intern
Mist3r_T
Posts: 52
Member Since: ‎04-17-2012
Message 2 of 8 (6,228 Views)

Re: LaserJet Pro 400 M401n appears as off or offline

Hi,

 

Sorry to hear about your issues, one thing that you may just want to do anyway is check if newer firmware is availible.

 

Firmware: http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=5166603...

 

Additionally for this issue it may be related to a service that may have crashed, that makes sure the device always is a printer as this device has "Smart Install" which allows printer to come up as a Mass storage unit with the software availible. If you go to the Settings > Service > HP Smart Install > select Off. 

 

Let me know if that helps fix this issue.


I am an HP Employee.
Honor Student
Biruk_Adu
Posts: 2
Member Since: ‎11-25-2013
Message 3 of 8 (5,029 Views)

Re: LaserJet Pro 400 M401n appears as off or offline

i get the same problem, but my problem is a little bit different. it works a few hour after installation the it says offline. i install it 3 times but no change. even i format the pc, still the same. i didnt connect the printer cable until it asks me to connect when i install the driver.

so pls pls pls help me. or could u tell me where could i get "Settings > Service > HP Smart Install > select Off." i cant find service and hp smart install.

 

tnx in advance

HP Support Agent
Rainbow7000
Posts: 6,065
Member Since: ‎09-02-2013
Message 4 of 8 (4,975 Views)

Re: LaserJet Pro 400 M401n appears as off or offline

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital-Imaging/ct-p/bsc-412

I hope this helps! :smileyhappy:
 

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Honor Student
Biruk_Adu
Posts: 2
Member Since: ‎11-25-2013
Message 5 of 8 (4,908 Views)

Re: LaserJet Pro 400 M401n appears as off or offline

there is no answer for this problem from HP. it is a BIG SHAME, really SHAME on u HP. i searched for more than 5 months about hp LaserJet Pro 400 M401n appears offline.

sorry...

Honor Student
JimHaeseker
Posts: 4
Member Since: ‎01-02-2014
Message 6 of 8 (4,542 Views)

Re: LaserJet Pro 400 M401n appears as off or offline

I also had similar problems with our M401n model printers going offline sporadically. The recommended firmware upgrade did not help.

 

The issue was resolved (thanks to a knowlegable HP technician) by disabling the "Smart Install" feature on the printer. As noted earlier in this thread, the disable setting is on the printer itself. The path noted is the menu path on the printer's LCD panel display. You cannot disable this feature from the operatign system of a connected PC.

 

Hope this helps.

Student
1beastnstl
Posts: 1
Member Since: ‎07-11-2014
Message 7 of 8 (1,421 Views)

Re: LaserJet Pro 400 M401n appears as off or offline

I'm having the same issue on multiple printers.  There is no such path on the physical printer that I can find.  Is there REALLY no fix for this? O_O

Honor Student
stevensonmt
Posts: 4
Member Since: ‎07-25-2012
Message 8 of 8 (1,171 Views)

Re: LaserJet Pro 400 M401n appears as off or offline

Actually, you can find the setting from a PC if you have the IP address of the printer.  Open a browser, put the IP address in the address field and go to HP Smart Install from the first screen.

 

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