This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Laserjet Printer 2025 - error 79 (464 Views)
Reply
Student
valerieh
Posts: 1
Registered: ‎01-11-2012
Message 1 of 2 (473 Views)

Laserjet Printer 2025 - error 79

My printer no longer operates and shows error 79.  I have downloaded the uptodate firmware but the printer still isn't working.  What do I need to do next? Thanks

 

Please use plain text.
Intern
affableLJ
Posts: 77
Registered: ‎07-01-2010
Message 2 of 2 (464 Views)

Re: Laserjet Printer 2025 - error 79

 

 

Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.

 

The error 79 is due to an internal firmware error.

Regards,
affableLJ
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
I am an HP employee!
Please use plain text.