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Hi donna Hope you are doing well;
How the printer is connected to the computer,
There are several article that although there are not created for this particular issue they should help you troubleshoot it. Follow this article in the order show in the articles;
This one if are conecting to an Ethernet cable.
This one if you are conected to a wireless network.
Update the post with the results
RobertoR
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You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! 
