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Re: My C4780 will not print anything (685 Views)
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Student
jtnaka
Posts: 3
Registered: ‎03-20-2012
Message 1 of 3 (692 Views)

My C4780 will not print anything

[ Edited ]

I have a Photosmart C4780 all in one printer, and I can't get it to print anything. When I send anything to the printer it acts like it's going to print (makes noise, takes up paper) then it just stops. The screen says "printing" but no matter how long I wait it never does. Last night I was able to get it to print an alignment page, but I was apparently out of black ink, so today I replaced the black cartridge and now it won't even print the alignment page.

 

Even though the problem is obviously with the printer, I have uninstalled (with scrubbing) and reinstalled the software, and I have also upgraded the firmware and reset the thing about 50 times. 

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Student
jtnaka
Posts: 3
Registered: ‎03-20-2012
Message 2 of 3 (689 Views)

Re: My C4780 will not print anything

For some reason it will print the test page after cleaning the printheads through the hp utility, but nothing else.

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Student
jtnaka
Posts: 3
Registered: ‎03-20-2012
Message 3 of 3 (685 Views)

Re: My C4780 will not print anything

Ok so miraculously my problem is resolved. I started going through all of the options in the hp utility app and after running the paper feed cleaning, it started working again.

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