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grannyjotx
Posts: 2
Member Since: ‎09-18-2012
Message 1 of 9 (3,842 Views)
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My HP Officejet pro 8500 Wireless won't print.

 I can copy and print from the printer or scan and print but my HP computer won't send print data to the printer.  I have tried downloading the software to update drivers or diagnostic tools but the download cancels when it gets down to the very end.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 9 (3,821 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

I'm not sure why the downloads are canceling.  Try downloading the HP Print and Scan Dr. again.  Let me know what errors you receive?

http://www.hp.com/go/tools

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Top Student
grannyjotx
Posts: 2
Member Since: ‎09-18-2012
Message 3 of 9 (3,819 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

I was able to resolve the problem with the help of an HP technician.  I had to do a system recovery.  it's working fine now.  Thanks for answering.

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 9 (3,818 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

No problem.  Glad you got it figured out.  :smileyhappy:

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Julie_Grint
Posts: 2
Member Since: ‎02-28-2012
Message 5 of 9 (2,797 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

My printer won't print. It's not networked - straight forward usb. It was working fine and then one day decided not to. I get no error message. The print dialogue box shows the print job then it disappears bt nothing comes out. I have done a full reset. I have checked spooler, even changed the permissionas per other threads I have read. I have even put in a brand new set of ink cartridges but still nothing. Any ideas would be gratefully received. Thanks.

Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 6 of 9 (2,783 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

Hello Julie,

 

Download the Print & Scan Doctor and run it and let me know the results.

 

Good luck!

 

 

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gcundell
Posts: 1
Member Since: ‎08-06-2013
Message 7 of 9 (2,471 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

All my cartridges are full and the printer stopped printing? What to do?

Distinguished Professor
Rich1
Posts: 2,840
Member Since: ‎01-11-2012
Message 8 of 9 (2,456 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

Hi gcundell,

 

Try running the clean printhead utility up to 3 times.  Does that help?

 

What is the Model # for your printer?  An example would be A909g.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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Student
Caluse46
Posts: 1
Member Since: ‎09-08-2013
Message 9 of 9 (2,254 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

My officejet pro 8500 909 is connected  to my computer but does not print .What do I need

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