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Top Student
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Member Since: ‎09-18-2012
Message 1 of 9 (5,130 Views)
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My HP Officejet pro 8500 Wireless won't print.

 I can copy and print from the printer or scan and print but my HP computer won't send print data to the printer.  I have tried downloading the software to update drivers or diagnostic tools but the download cancels when it gets down to the very end.

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Re: My HP Officejet pro 8500 Wireless won't print.

I was able to resolve the problem with the help of an HP technician.  I had to do a system recovery.  it's working fine now.  Thanks for answering.

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Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 9 (5,109 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

I'm not sure why the downloads are canceling.  Try downloading the HP Print and Scan Dr. again.  Let me know what errors you receive?

http://www.hp.com/go/tools

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Top Student
Posts: 2
Member Since: ‎09-18-2012
Message 3 of 9 (5,107 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

I was able to resolve the problem with the help of an HP technician.  I had to do a system recovery.  it's working fine now.  Thanks for answering.

Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 9 (5,106 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

No problem.  Glad you got it figured out.  Smiley Happy

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Honor Student
Posts: 2
Member Since: ‎02-28-2012
Message 5 of 9 (4,085 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

My printer won't print. It's not networked - straight forward usb. It was working fine and then one day decided not to. I get no error message. The print dialogue box shows the print job then it disappears bt nothing comes out. I have done a full reset. I have checked spooler, even changed the permissionas per other threads I have read. I have even put in a brand new set of ink cartridges but still nothing. Any ideas would be gratefully received. Thanks.

Regents Professor
Posts: 4,677
Member Since: ‎12-15-2011
Message 6 of 9 (4,071 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

Hello Julie,

 

Download the Print & Scan Doctor and run it and let me know the results.

 

Good luck!

 

 

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Student
Posts: 1
Member Since: ‎08-06-2013
Message 7 of 9 (3,759 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

All my cartridges are full and the printer stopped printing? What to do?

Distinguished Professor
Posts: 2,840
Member Since: ‎01-11-2012
Message 8 of 9 (3,744 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

Hi gcundell,

 

Try running the clean printhead utility up to 3 times.  Does that help?

 

What is the Model # for your printer?  An example would be A909g.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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Student
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Member Since: ‎09-08-2013
Message 9 of 9 (3,542 Views)

Re: My HP Officejet pro 8500 Wireless won't print.

My officejet pro 8500 909 is connected  to my computer but does not print .What do I need

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