My Photosmart C309a will not print in black. (1970 Views)
Reply
Honor Student
WJM2012
Posts: 4
Member Since: ‎04-16-2012
Message 1 of 18 (1,970 Views)

My Photosmart C309a will not print in black.

HP Photosmart Premium C309a

Windows XP

No error message

No changes to system

 

My Photosmart 309a will not print in black.  It will print in color but not black.  Black cartridge is full, I even installed a new cartridge but it will still not print in black.  I've aligned and cleaned the printheads but still nothing.  I downloaded the HP Print Diagnostic

Utility but that didn't help either.  Done just about everything I can think of.  It was working just a couple of days ago but today when it was receiving a fax nothing but blank pages.  Any suggestions or solutions?  Thanks in advance.

Regents Professor
8lives
Posts: 4,751
Member Since: ‎12-02-2008
Message 2 of 18 (1,964 Views)

Re: My Photosmart C309a will not print in black.

If your warranty is over you can try cleaning the printhead using hot water.

 

Get a pan and put 1/2" of very hot (not boiling) water in the bottom.  
Next remove all the ink cartridges, then remove the printhead assembly.  
Gently put the printhead nozzles down in the water and let it soak for about five minutes.  
Remove the printhead from the water and gently dry the electrical contacts.  
Put the printhead back in the printer and then reinstall the ink cartridges.  
Run a cleaning cycle from the front panel.




--------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
Click the “Kudos Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.
Honor Student
szncor
Posts: 2
Member Since: ‎04-16-2012
Message 3 of 18 (1,963 Views)

Re: My Photosmart C309a will not print in black.

I'm having EXACTLY the same problem. It will not print in black, but it was working 2 days ago. I have changed all my cartridges (very expensive) because I thought they were defected or something. I tried doing everything else llike you did, but nothing. It will print yellow and red but not black and blue.

Honor Student
WJM2012
Posts: 4
Member Since: ‎04-16-2012
Message 4 of 18 (1,954 Views)

Re: My Photosmart C309a will not print in black.

Will give it a try.  Should I let the printhead cool down and dry out before reinstalling?

Honor Student
WJM2012
Posts: 4
Member Since: ‎04-16-2012
Message 5 of 18 (1,945 Views)

Re: My Photosmart C309a will not print in black.

Did exactly what you recommended but still no black.  Soaked the printhead for 5 minutes in very hot water, carefully dried contacts, replaced printhead and ink cartridges and ran a cleaning cycle.  No black ink.  Any other suggestions or is this a lost cause?  Regardless, thanks for suggesting a fix.

Regents Professor
8lives
Posts: 4,751
Member Since: ‎12-02-2008
Message 6 of 18 (1,943 Views)

Re: My Photosmart C309a will not print in black.

No that's it.

You can always buy a new printhead but it might also be a internal hardware failure on C309a.



--------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
Click the “Kudos Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.
Honor Student
szncor
Posts: 2
Member Since: ‎04-16-2012
Message 7 of 18 (1,943 Views)

Re: My Photosmart C309a will not print in black.

It worked! You have to do both... Put it in hot water AND run a cleaning cycle. I originally forgot to run the cleaning cycle and it didn't work. Once I re-read your post, I cleaned it and it worked immediately. Thanks!

Honor Student
WJM2012
Posts: 4
Member Since: ‎04-16-2012
Message 8 of 18 (1,941 Views)

Re: My Photosmart C309a will not print in black.

Okay.  Thanks for taking the time to help.  I'm glad the you were able to help the other person with the same problem.  Cheers.

Honor Student
snafu2505
Posts: 3
Member Since: ‎05-20-2013
Message 9 of 18 (1,475 Views)

Re: My Photosmart C309a will not print in black.

Have cleaned the heads and replaced cartridges.   Will print in colour but not black.

Regents Professor
8lives
Posts: 4,751
Member Since: ‎12-02-2008
Message 10 of 18 (1,466 Views)

Re: My Photosmart C309a will not print in black.

Hi snafu2505, if your print warranty is over you can try cleaning the printhead by soaking it in hot water. (see previous post)

 



--------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
Click the “Kudos Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation