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Student
cgvillalobosp
Posts: 1
Member Since: ‎09-20-2012
Message 1 of 2 (394 Views)

My officejet 4500 dont print in color

I can get my printer to print in color

Grad Student
SandyBob
Posts: 187
Member Since: ‎01-11-2012
Message 2 of 2 (390 Views)

Re: My officejet 4500 dont print in color

Are you able to make a color copy?  If you can and it only occurs when printing, check the settings in the print driver.

1. start button

2. devices and printers or printers and faxes

3. right click on the printer and select printer preferences

4.  paper/quality tab---select Normal

5.  advanced icon at the lower right--print in grayscale is OFF

 

If you can't make a color copy, call 800-474-6836 for further assistance.

 

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SandyBob

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