07-15-2012 12:20 PM - edited 07-16-2012 03:55 AM
My printer (HP Officejet Pro 8000 A809 series) has been working fine under Windows 7 (64 bit) for 2 years. I got a real paper jam this morning, removed the offending sheet via the duplexer at the back, opened all the lids/doors and made sure all were properly closed/secured. Now the printer tells me that there is a paper jam and will not print. I have swithched the printer off and on several times, with and without rebooting the computer plus pressed the reset button many times and even got sheets of paper to be fed through the printer by pressing the reset and on/off button. However, I still get the "paper jam" error message and the printer won't print.
Having spent some time trying to get the orinter to work I can now see that, although the top paper "transfer" rollers are working those in the "drop down" rollers feeding the paper from the tray are not. I guess that the paper jam has broken the roller mechanism and a new printer is required?
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07-16-2012 12:00 PM
Is your printer the A809a or A809n (wireless)?
07-17-2012 03:31 AM
Thanks for your interest.
It is the non-wireless 809a.
I've just been looking at it again and found a broken white "cog" . It is from the far left hand side of the main steel "roller bar" (behind where the ink cartridges go). It is castallated one side (engages with a black castallated cog with spring still on the "roller bar") and the other side has 2 cutouts to engage with a small "crossbar" on the roller bar. I think it effectively holds 2 smaller cogs in position to activate the paper feeder rollers. So, the printer is scrap I think.
07-17-2012 08:27 AM
It does sound like it needs to be repaired/replaced given what you described. If it is still under warranty, I recommend contacting HP support for options.