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04-23-2012 04:06 PM
OS is Widows 7, 64-bit. Stopped printing with message: 50.1 fuser Error. Turn off then On" Tried it 3 times with no success. Can I still purchase (and install) a new fuser for this older machine? The drum (HP Part #Q3964A) is about to need replacement--is this still available? I just purchased three colours of Toner for $381.40, and would like to use this until toner is depleated. PLEASE HELP!
04-25-2012 06:52 AM
Welcome to the HP Consumer Printer Forums.
I am not sure if you can get a replacement fuser directly from HP, but if you can get the part #, here is a link to check availability from HP:
As far as the drum (part # Q3964A), it is available for sale from HP at the following link:
04-25-2012 08:25 AM
Thanks, Gordon. Who can I get the part # from? When I called HP, they simply said the printer is obsolete and tried to sell me a new one. A friend gave me a lead to a printer repair shop. Hopefully they can help. Thanks for the links and quick response. I'll post the results. HKail
04-25-2012 08:41 AM
I think I have found the part # (RG5-7602), as well as an accompanying youtube video showing how to replace it.
You can use the previous HP parts search link to look up the fuser replacement availability and cost. Hope this helps !!