No Print Officejet 4500 on Windows 7

[ups4]

Just purchased my Officejet 4500 to replace a working Lexmark. I say this because this would indicate to me that the USB cord/connection is working also.

Installation goes fine with no problems. Connected USB cable when instructed by CD instructions. Printer will scan and copy properly, but will not print from Internet or a document from computer (MS Office). It will also scan from a MS Paint example, which would indicate communication is not the issue.

HP Printer diags indicate no problems. MS Printer diags show everything working properly.

I am using Windows 7 Ultimate 32-bit. There are no error messages, just no response from device when asked to print.

Anybody have any ideas on this?

Thanks,

Paul

[8lives]

Paul, take a look at this link.

[ups4]

Thanks for that link, 8lives.

Funny thing is, I initiated an on-line chat yeaterday afternoon with an HP rep and these troubleshooting ideas were almost exactly the same as what he had me do  

We got to a point where the computer needed to restarted and we lost the chat window. (He told me it would pop back up after restart, but it didn't)

Anyway, I actually have done all of these steps already and still have the same issue. I will carefully try them all again to make sure. 

I may try a phone call to HP Support later today.

Thanks again.

Paul

[8lives]

You stated that you are replacing a Lexmark printer, make sure that there is no Lexmark service running.

[ups4 · Accepted solution]

Yep, did that 8lives...thanks.

After a 3 hour phone call to support with a nice person I could barely understand , it was finally determined that it is my Dell computer that is at fault. For some reason, when the installation is done, the computer only recognizes the device as FAX. There must be an issue with the printer software on my computer.

The printer works perfectly when connected to my wife's Acer laptop. 

Now I need to go spend another several hours with someone else that I'll barely be able to understand  and try to resolve the Dell issue.

I'll mark the post "Resolved" for now since it seems to be unrelated to the HP printer. But I will post back if/when I find out what the problem is and how to fix it...just in case someone else may have the same issues.

Thanks again,

Paul

[8lives]

Paul, one more thing to look at, check that print spooler service only depends on the
Remote Procedure Call (RPC) service (RPCSS), which is normal. In a cmd line prompt enter the following

sc config spooler depend= RPCSS

[ups4]

Hmmm, interesting 8lives. I just checked the Print Spooler Service and the RPC is listed in the dependencies....along with HTTP?? 
Don't know what that's about. Should that be there?

Paul 

Edit: I'm having a hard time with your DOS cmd suggestion. I may not be parsing it properly. I know there has to be a space after the = before the value, but there looks like other spaces in the value RPC S S. 

[8lives]

Paul, here are the commands just copy and save them in file using Notepad.

Call the file fix.bat

Just right click on fix.bat and select Run as administrator.

@ECHO OFF
net stop spooler
sc config spooler depend= RPCSS
net start spooler
timeout /t 10