11-12-2012 03:47 PM
I have a recurring printer failure that displays the message on the printer screen as follows:
Please turn Printer Off and then On
That's it-no codes or any other information. It happens repeatedly and at totally random times. I have had extensive contact with HP and done all of the applicable resets, a new print head assembly and most recently a whole new printer. Just today I moved it to a different location with a different power source and a different router and about 2 hours later same thing. Just glanced over at the printer and there it is again after less than 5 minutes.
I restart it and it will be fine for some indeterminate amount of time. I actually only have to press the power button once as it will automatically restart with one push.
I really don't know what to do.
This question was solved. View Solution.
11-13-2012 11:02 AM
I just noticed that there is another issue. Again, at random times I get a message on my computer that tells me that the scan to computer is currently unavailable. I go to the printer and for the time being it is operational (NO FLASHING LIGHTS) so I try to scan something to my computer and it works. So the error message on my computer is wrong as the Scan to Computer function is available.
Don't know if there is any relationship between the problems as I can see no correlation between the two.
11-13-2012 06:24 PM
HP Technical Support Case Call Form:
12-03-2012 11:57 AM
I am now on my third printer sent from HP to try to fix this problem. It appears that there is an issue with IPv6 which HP did not see as a possible problem. HP thought that it was a power issue.
My wife found out about this problem on the 8500 printer by doing a search so we tried the solution on the 8600 model. We turned off the ability of the printer to access IPv6 as follows:
First in your browser type in the IP address for the printer. That brings up the printer page. Go to Network, Network Protocols and choose enable IPv4 only. Voila….hopefully!!!!
So far this has stopped the printer from displaying the same error message over and over.
08-30-2013 07:34 PM
11-05-2013 04:47 PM
Was printing perfectly, then a paper stuck, completely checked for any remnents, and found none. Tried to print, now it takes 5 minutes to print something out from PC, laptop or by directly placing it on the glass. This a wireless connection. I have turned machine off, unplugged power cord. AT A LOSS, what to do?
11-07-2013 05:18 PM
Hello Thisisunreal. I understand you are experiencing slow print jobs. The troubleshooting in this document can assist you with the slow printing issues: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&
After troubleshooting is complete, please inform me of your results. I will continue to assist you if necessary.
01-06-2014 11:34 AM
Disabling IPv6 did the trick for me too.
Strangely, logging into the embedded web server using Internet Explorer on my PC resulted in an "invalid input" message when attempting to change the setting. However, visiting the EWS via Internet Explorer on my Nokia Windows Phone, allowed me to change all the settings I liked!