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AFoolsParadise
Posts: 6
Member Since: ‎10-15-2012
Message 1 of 9 (1,422 Views)
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Officejet 4500 - Date/Time resets to default after every power cycle

The date and time on my Officejet 4500 resets to default after every power cycle.  I set the proper time and date using the onboard set up menu, but every time I power down it resets to the default Jan 01 00 with a time of 00:00.

 

I have checked for software updates, but it says there isn't any new updates available. Otherwise everything with the printer is working great.

 

My PC is running Windows 7 Ultimate with service pack 1. The printer is networked, and attached to my PC via a USB cable.

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 2 of 9 (1,404 Views)

Officejet 4500 - Date/Time resets to default after every power cycle

The clock on the HP Officejet 4500 is resetting to the defaults whenever you restart the printer?

Usually this is caused by the internals of the printer getting confused. Resetting the printer can often fix this issue.

To perform a partial reset:
* Unplug the printer while the unit is powered on.
* On the Front of the printer press and hold the # and 3 buttons.
* While holding the buttons plug the power back into the printer.

Let me know if this fixes the issue.
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Top Student
AFoolsParadise
Posts: 6
Member Since: ‎10-15-2012
Message 3 of 9 (1,396 Views)

Re: Officejet 4500 - Date/Time resets to default after every power cycle

Thank you! So far so good!  I performed the steps you outlined, and the printer is holding onto the date and time so far.  I will report back after a few weeks and let you know if it continues (because it has held on to the date and time before for a few restarts, only to revert back to default again) to work.


Thanks again!

Top Student
AFoolsParadise
Posts: 6
Member Since: ‎10-15-2012
Message 4 of 9 (1,384 Views)

Re: Officejet 4500 - Date/Time resets to default after every power cycle

This was the solution, thank you!  My printer has been keeping the correct date and time.

Top Student
AFoolsParadise
Posts: 6
Member Since: ‎10-15-2012
Message 5 of 9 (1,273 Views)

Re: Officejet 4500 - Date/Time resets to default after every power cycle

The reset procedure above did allow me to set the date and time and the printer held this date and time for a while.  Today, it reset again to the default date/time and I had to repeat the reset procedure.  Isn't there a permanent solution?

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 6 of 9 (1,267 Views)

Officejet 4500 - Date/Time resets to default after every power cycle

Check your inbox messages.
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Honor Student
EastAnglianMan
Posts: 4
Member Since: ‎03-26-2013
Message 7 of 9 (1,223 Views)

Re: Officejet 4500 - Date/Time resets to default after every power cycle

I have the same problem - if my HP Officejet 4500 Wireless printer is not powered on for a few days the date and time revert to the default. This is annoying, particularly when printing out e-mails from Microsoft Outlook 2003 because the printer's date and time are added at the bottom of each page, and there is no way to turn this off.

 

If there is a solution I'd appreciate knowing what it is. I did try the partial reset as outlined above, but to no avail. TIA.

 

Top Student
AFoolsParadise
Posts: 6
Member Since: ‎10-15-2012
Message 8 of 9 (1,211 Views)

Re: Officejet 4500 - Date/Time resets to default after every power cycle

I have tried both a soft and a hard reset, and my printer STILL will not hold the date.  It always ends up resetting itself to Jan 00.

Honor Student
EastAnglianMan
Posts: 4
Member Since: ‎03-26-2013
Message 9 of 9 (1,201 Views)

Re: Officejet 4500 - Date/Time resets to default after every power cycle

Thanks - it sounds like there is a problem with the design, and not with my particular unit.

 

My printer does hold the date provided that it is powered up every few days. I suspect that in the absence of power the printer memory is held up by a capacitor, rather than a battery, and that the capacitor is of somewhat limited capacity. I may try to establish experimentally how long the date is retained without a power cycle.

 

In fairness to HP this printer is good value for money, and it's perhaps not unreasonable that there has been an element of cost reduction in the design. The problem will only arise for relatively intermittent users, and typically they will print fewer pages and hence use less ink than more frequent users.

 

I suspect that the reset recommended above will do nothing more than waste time, but it was worth a try.

 

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