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fofbes
Posts: 1
Member Since: ‎03-19-2014
Message 1 of 2 (117 Views)

Officejet 4500 iMac 10.9.2

My printer will print from a item from my email but will not print from a computer item like my documents folder

HP Support Agent
HevnLgh
Posts: 3,481
Member Since: ‎09-03-2013
Message 2 of 2 (94 Views)

Re: Officejet 4500 iMac 10.9.2

Hello fofbes,

 

I understand you are having problems printing on your HP Officejet 4500, you have the 10.9 OS X and can print from your emails but are unable to print anything from your word documents. How are you printing the documents, are you clicking on the little Printer icon or going up to file and then print? I ask because going up to File and selecting Print allows the Mac to detect the printer and print successfully. Please try that, if you are already printing this way, continue with the document below:

 

Print Jobs are Stuck in the Print Queue

 

Let me know the outcome.

 

Thanks,

 

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HevnlghHelP
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