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Student
pkliegl
Posts: 1
Member Since: ‎08-13-2012
Message 1 of 3 (1,485 Views)

Officejet 4500 wireless-prints blank pages

I'm trying to troubleshoot my Officejet 4500 wireless printer using the troubleshooting directions on the website.  I can get a connection from my laptop to the printer, but the pages come out blank.  I'm trying to check to see if I have enough ink, but when I get to the features tab, I get "The computer is unable to establish two-way communication with the device".  I get this on all three tabs - Estimated Ink levels, Information and Device Services.

 

I don't want to replace my cartridge unless I know for sure it's ink levels.  Any thoughts as to why I'm getting this message when I can make a connection with the printer?

Student
natorder
Posts: 1
Member Since: ‎03-21-2013
Message 2 of 3 (1,367 Views)

Re: Officejet 4500 wireless-prints blank pages

I just tried to print on my HP officejet 4500 wireless printer and the pages are coming out blank.  i shook up the ink and tried again.  i'm getting nothing.  i don't think it's the ink.  What else can i do?  Does anyone have an easy answer?

Thank you

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 3 of 3 (1,351 Views)

Re: Officejet 4500 wireless-prints blank pages

Hi Natorder,

 

 

I understand that your printer is printing blank sheets of paper.  I am linking you to a troubleshooting document that may be able to assist. 

 

 

Officejet 4500

 

 

Let me know how it goes.

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