08-13-2012 09:33 AM
I'm trying to troubleshoot my Officejet 4500 wireless printer using the troubleshooting directions on the website. I can get a connection from my laptop to the printer, but the pages come out blank. I'm trying to check to see if I have enough ink, but when I get to the features tab, I get "The computer is unable to establish two-way communication with the device". I get this on all three tabs - Estimated Ink levels, Information and Device Services.
I don't want to replace my cartridge unless I know for sure it's ink levels. Any thoughts as to why I'm getting this message when I can make a connection with the printer?
03-21-2013 06:38 AM
I just tried to print on my HP officejet 4500 wireless printer and the pages are coming out blank. i shook up the ink and tried again. i'm getting nothing. i don't think it's the ink. What else can i do? Does anyone have an easy answer?
03-27-2013 03:10 PM
I understand that your printer is printing blank sheets of paper. I am linking you to a troubleshooting document that may be able to assist.
Let me know how it goes.
Give Kudos to say "thanks" by clicking on the white star under my name.
Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP