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Student
gpelt
Posts: 1
Member Since: ‎08-25-2013
Message 1 of 2 (110 Views)

Officejet 6500 710a - redial in 0 sec

My printer is locked up with "fax failed" then showing " redial in 0 seconds". I can't do anything to get it unlocked. I tried the "reset" proceedures listed on forums: powering down, removing cartridges, etc. and nothing has worked.

 

Does anyone have any answers?

 

 

 

 

PhD Student
Kicktires
Posts: 692
Member Since: ‎07-15-2013
Message 2 of 2 (97 Views)

Re: Officejet 6500 710a - redial in 0 sec

Hello-

 

Remove the phone cord and do a hard reset. With the printer "On" pull the power cord from the rear of the unit. wait about 20 seconds , then plug back in.

 

This is a "hard reset".

 

Let me know what happens.

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Thank You,
Donald
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