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05-26-2012 09:39 AM
I have had my Officejet 6500 for a couple years, and it worked totally fine with my old laptop that had Windows XP. I knew that there were issues with Windows 7, so when I got my new laptop, I was unable to load the software with the CD, so downloaded the full software pack from HP. It prints fine, and is connected wirelessly, but when I go to scan something the screen on the printer says "No Scan Options: Refer to device documentation to troubleshoot. Press Ok". I opened my HP Solution Center to try to find a solution, and am unable to and get this error message: "HP Solution Center cannot run because your device installation is not complete...". I ran a print diagnostic utility, and everything was fine (it does print fine), and then ran a scan diagnostic utility, and it said that I have issues with the Solution Center, Registry, Scan Flow Manager, and Front Panel, and that there were no solutions. I have uninstalled the printer software NUMEROUS times, and reinstalled, and searched for a solution, and have not found anything. I have seen this issue, or issues very similar, on the support boards, but have tried various things with no results. PLEASE help!!!
06-07-2012 07:57 PM
If you haven't checked this, maybe it will help:
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
06-08-2012 07:18 AM
I have similar problem but with Mac OS 10.7.4. Have tried repeatelyto call and willing to pay for support ..if it is softeare problem.
Sometime ago I lost Fax but not that big a deal. But, yesterday Scan popped up long detailed "report" saying "NO SCAN!" Checked all connections and unplugged power several times. Finally downloaded latest drivers (at least that's what it says) and although pop up says "Installed Successfully" it doesnnt show in Finder.
All "help" is windows directed so maybe i should look for other than H-P??
At the moment I can't print, scan or Fax on a 709n that has been just fine 'til lately.
Ed Law, Pensacola, FL