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Re: Officejet 6500A Plus Printing Problems (665 Views)
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bntml Student
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bntml
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Registered: ‎08-17-2009
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Officejet 6500A Plus Printing Problems

‎05-03-2012 04:19 PM

My Officejet 6500A Plus (model CN557A) is connected via USB.  My operating system is XP.    I can scan from my computer, I can copy and print from the printer's control panel, but I am unable to send anything to print from my computer.  This problem just started about 3 days ago.  I have tried troubleshooting but got no where.  I haven't added any new programs, and I have 194GB free on my hard drive.

 

Can anyone help????

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Associate Professor Associate Professor
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8lives
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Re: Officejet 6500A Plus Printing Problems

‎05-04-2012 10:56 AM

Hi, are the print jobs sitting in the print queue?



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bntml Student
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bntml
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Re: Officejet 6500A Plus Printing Problems

‎05-04-2012 12:57 PM

No.  However, I accidently discovered the problem.  I had a card reader plugged into my computer to download pictures.  Apparently it disrupted the print cycle for my printer.  I've removed the card reader and the printer works fine now.  Thank you for your reply.

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