Officejet Pro 8600 printing problem (598 Views)
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Honor Student
texasnutguy
Posts: 2
Registered: ‎12-06-2012
Message 1 of 3 (598 Views)

Officejet Pro 8600 printing problem

this printer is on a UVerse wireless network. The printer is less then 2 months old.

Not sure even how to explain this. Yesterday no problems. today trying to print some Microsoft Word labels and it wouldn't come out of sleep. when it does come out, cycles up like it is going to print then sits there. Then prints half a page maybe then stops. Wait a while and it will print most or all of what is left. If it doesn't print it all it will print another page with black ink all ove the place, orderly but it looks like a sysmic graph. Ran Doc and it was fine, printed fast. copied and it copied fine. I have also tried printing emails with the same results.

 

Our last printer did almost the same thing but it was 6 years old. the new one has been running fine since we got it, till now.

 

Thanks in advance for any help.

 

Steve

Honor Student
texasnutguy
Posts: 2
Registered: ‎12-06-2012
Message 2 of 3 (577 Views)

Re: Officejet Pro 8600 printing problem

After it stalls, if I hit the red X to stop printing after a while, several minutes, it will print out the black sysmic graph looking stuff.

 

Steve

Associate Dean
Shane_R
Posts: 7,948
Registered: ‎11-28-2011
Message 3 of 3 (551 Views)

Officejet Pro 8600 printing problem

Do you only have the problem printing from Word?

Is the printer plugged into a surge protector, power strip, or power backup?

What OS are you using?

Do you have automatic updates turned on in the printer to ensure you have the latest firmware installed?
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