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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Laserjet 5000
Microsoft Windows 8.1 (64-bit)

From one day to the next, both Hp Envy Phoenix computers stopped communicationg with Laserjet 5000.    Both are running Windows 8.1 and using the latest Univeral Driver PCLv6.0  When printing a test page I get the message listed in the Subject above. Seems like something got updated to causse this incomparibility.  Any suggestions.  BTW, an older HP Pavilion Computer running Windows 7 prints beautifully.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I want to thank you so much.  I have the AVG internet security suite and not just the antivirus needs to be turned off, but the entire suite.  There is one button for that in AVG advanced settings.  Once I did that, I was able to print.  FINALLY!

 

Called AVG and they will send a solution soon!  Thanks again

View solution in original post

5 REPLIES 5
HP Recommended

Could be a driver fault, or intermittent corruption by hardware, or (as http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/M175Nw-PCL-XL-errors/m-p/4940252 explains) the result of a recent update to AVG anti-virus.

HP Recommended

Thank you for responding.  I turned off AVG anti virus and reinstalled the latest driver.  Still get the same message no matter which program I use. . .Autocad, word, etc.  My computers running Windows 7 Pro print just fine, only the two running Windows 8.1 generate the error message.  Very frustrating.  Any other suggestions?

HP Recommended

Not other than following the other advice in the referenced topic (for which the eventual solution (in that case) was to disable AVG).

HP Recommended

I want to thank you so much.  I have the AVG internet security suite and not just the antivirus needs to be turned off, but the entire suite.  There is one button for that in AVG advanced settings.  Once I did that, I was able to print.  FINALLY!

 

Called AVG and they will send a solution soon!  Thanks again

HP Recommended

You really should thank CScotty in that referenced thread - he found the connection.

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