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scifiponygirl
Posts: 1
Member Since: ‎12-05-2013
Message 1 of 2 (138 Views)

Paper Jam HP Photosmart 5510 e-All-in-One Printer

I have a HP Photosmart 5510 e-All-in-One Printer that I keep getting a paper jam error message on.  

 

I was printing a 25 page document and on page 20 it jammed.  I removed the paper jam, but ever since it will not print. It keeps saying the paper is jammed. It draws the paper in about 1/3 of the way and then stops and the paper jam error message pops up.

 

I've cleaned the printer (rollers, etc), removed the trays and checked for any debris, unplugged the printer to reset it. Nothing has helped.  It stil will not print. Draws the paper in 1/3 of the way, stops, says the paper is jammed.

Teacher
Print_Hint
Posts: 52
Member Since: ‎01-10-2011
Message 2 of 2 (130 Views)

Re: Paper Jam HP Photosmart 5510 e-All-in-One Printer

Hello,

 

If you have already tried all the steps in this document:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02865752&tmp_task=solveCategory&cc=us&dlc=en&lc...

 

Then I recommend contacting our support team at 1-800-474-6836 for further options.

I was an HP employee

If I have helped you solve your issue please mark this post solved.
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