Re: Paper pickup. (45 Views)
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Student
Clifto
Posts: 1
Member Since: ‎04-30-2014
Message 1 of 2 (71 Views)

Paper pickup.

My HP 6500 wireless printer will not pick up paper and tells me the printer is out of paper however it is fully loaded. I have cleaned the rollers without any sucess.
HP Support Agent
Futoji
Posts: 2,155
Member Since: ‎03-11-2014
Message 2 of 2 (45 Views)

Re: Paper pickup.

Hello Clifto,
Welcome to the HP Forums.

I see that your Officejet 6500 is not picking paper correctly and telling you it's out of paper. I will do my best to help you with this.

For the issue that you're having, I would like to direct you to this document: 'Out of Paper' Error Message Displays and the Product Does Not Pick Up or Feed Paper. Follow all the steps suggested in the document, and let me know how it goes.

Thank you for posting on the HP Forums.



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Futoji
I work on behalf of HP
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