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Posts: 1
Member Since: ‎09-21-2013
Message 1 of 2 (764 Views)

Photosmart 5510 - not so smart - Constant "Align printer cartridge" message

I have over 400,000 "Align print cardridge" messages in my Message Center.... 

 

It started happening when I replaced the color cartridges back a while ago.... after the replacement I aligned the cartridges.... but still continually got the message saying the Magenta cartridge needed to be aligned....

 

Well, I got sick of printing alignment pages and aligning it.... so I started to try to ignore the messages....

 

HOWEVER !  The ignore option for messages doesn't work !  so I have to hit the Align button.... and then cancel EVERY time it decides to check for alignment - MANY MANY times a day !!!!!!

 

Recently I ran out of black ink... so I replaced it..... NOW I AM GETTING THE CONSTANT MESSAGE FOR TWO freaking cartridges !

 

1) FIX the freaking option to NOT display the alignment message..... or how about simply putting an X button on the message... so I can just close it ?????????

 

2) FIX the fact that the printer is not saving the alignment data - or whatever else is wrong....

 

I am close to losing my patience with this printer !  If I have to abandon this $150 printer I will NOT be buying another HP.... Epson and Canon will get their chance.

 

Sincerely, TJ

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Regents Professor
Posts: 7,847
Member Since: ‎11-27-2009
Message 2 of 2 (670 Views)

Re: Photosmart 5510 - not so smart - Constant "Align printer cartridge" message

Hi TJ

I appreciate the constant msgs must be a headache. Are you using the latest drivers?

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5063582

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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